-=> Quoting Mike Powell to NANCY BACKUS on 03-Feb-2019 09:29 <=-

 >  MP> This happened on a Friday night.  I called that night, and again the
 >  MP> next day.  Was told it would be fixed by Saturday evening.  Saturday
 >  MP> had turned out to be the hottest day of the year.  Early Sunday morning
 >  MP> I called again.  The same guy answered and, when asked about it, said
 >  MP> "that is not fixed yet?"
 > Apparently he wasn't local to you...?  just in a service call center...?
 MP> It is a muni utility.  Most of their folks are local, although their
 MP> Internet call center is not (I am guessing they are reselling someone
 MP> else's service there).  Possible the electric call center is not local
 MP> any more or, at least, not local on weekends.

Or maybe it is still local, but there just wasn't anyone left around to
handle the repair.... and he didn't realize that he'd need to call in
the neighbors....

 MP> I have been very impressed by their cable service folks.  The guys
 MP> they send out to the house know their stuff.  The electric I am neutral
 MP> about, I've never had to deal with them (yet) on water or sewer, but

That's good, on the cable.. and good that there haven't been any
problems with water or sewer.... 

 MP> the folks at that Internet call center are going from script and seem
 MP> to know less about their service than at least a partially-savvy user
 MP> can already figure out. 

But that's rather a sad thing.... 

ttyl       neb

... Don't try pessimism. It won't work anyway....

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