Daryl wrote --

> JM>   They had to pass by me on the way out and I gave him a "some people!"
> JM>look and then smiled, hanging my head, shaking it and gave a sigh. We
> JM>both laughed over it.
> 
>   A little humor never hurt anyone.

  I use humour a lot in my work.  And like I would tell new people when I
was training them, "its not so much what you say as how you say it".  
   And I used humour to defuse situations.
   One time this irate violator was fussing and said "f you".  I looked
at him a second, then my watch and said, "Well, I get off at 4..."  He
was stunned for a second and didn't know what to say and walked off.
   Another time I would say "Well, I actually prefer" whatever he wasn't
such as different hair colour, taller/shorter, etc.
   A fella was carrying on one day and called me an MF-er.  I replied,
"Now just a minute.  Its true my mother and I were very close, but that
was just a rumour".  
  One of the cops had a unruly suspect he was dealing with.  The guy was
screaming, yelling, ranting, carrying on.  The cop asked "Are you going
to come along quietly or am I going to have to use ear plugs?"  
  Joe
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